“Courteous people learn courtesy from the discourteous”— Laura Fitzgerald Related Quotes “One of my rules in consulting is simple: never solve the problem I am asked to solve. Why such a counter-intuitive rule? Because, invariably, the problem I am asked to solve is not the real, fundamental, root problem.”— Don Norman “I am not the river I am the net.”— Frank Herbert “The young man knows the rules, but the old man knows the exceptions.”– Oliver Wendell Holmes